Q. How much does shipping cost? Q. Do you ship outside of the United States?
Answer: Each book is shipped via your choice of USPS First Class, or FedEx 2-Day within the continental United States. The shipping rate options will be displayed so you can compare them at checkout. Please note that we do not control the shipping costs, our website is tied to an integrated shipping module that provides up-to-date prices based on the rates that the site receives directly from each carrier.
Q. How long will it take to receive my personalized POD board book?
Answer: No, we do not ship internationally. Unfortunately, we have stopped international shipping without any exceptions. Our shipping costs have always been integrated with our carriers, however they cannot calculate any duties or taxes imposed by the destination country when the order is placed. The additional charges are levied to the carrier and consequently billed by the courier (ex - FedEx) directly to our customer after the order is delivered. This has frustrated many customers so Pint Size has decided to no longer ship our products outside of the United States. We simply don't want to upset our international friends when international shipping costs are already expensive.
Q. What is your return policy?
Answer:The amount of time that it takes for you to recieve your order depends on the quantity you purchase.
|Book Quantity||Production Time|
|1-3 Books||6 Business Days + Shipping Time|
|4-10 Books||7 - 14 Business Days + Shipping Time|
|11-50 Books||14 - 18 Business Days + Shipping Time|
If you have a specific shipping need or target delivery date, please email us with questions to see if we will be able to accomodate your time frame.
Q. I need to make sure my package arrives by a certain date. How can I do this?
Answer: Your happiness is incredibly important to us. Our Pint Size Productions team works very hard with a tremendous amount of care to produce every board book order we receive. We make sure that all of our materials and processes are safe and of the highest quality for you and your loved ones. Every one of our board books is manufactured at our Sanborn, New York board book factory conveniently located right here in the United States by a highly trained Pint Size team member. If for some reason you are not satisfied with your board book order, please email us so we can arrange for a replacement or refund.
Answer: Please place a note in the notes section of the system of when you need your order in your hands. Our team looks at the notes section very carefully. If we need to change your shipping method we will be more than happy to reach out to you. You can also ensure your board book reaches us in time by emailing us directly.
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