Personalized board books that you'll keep forever.

Board Book FAQs

Building a Board Book Questions

Account Questions

Troubleshooting Questions

Shipping + Return Questions

Purchasing + Reordering Questions

Mass Production Questions

Q. Are your board books safe to give to my child?

Answer: YES! We regularly test our board books for All Ages with the independent and certified testing lab Intertek. Our board books are in compliance with the ASTM and CPSIA safety requirements; 16 CFR 1500.48/1500.49/1501 • 16 CFR 1500.44 • 16 CFR 1303 / CPSIA Title 1, Section 101
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Q. How many pages does the board book have?

Answer: Most books have 16 pages including the front cover and back cover pages. This gives you 7 interior spreads plus the cover spread. We also offer two books in the Your Own Custom Design section which have 24 pages including the cover. This provides you with 11 interior spreads plus the cover spread.
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Q. What is the trim size of the board book?

Answer: Our standard size board book is 5.625" wide x 5.625" tall. We also offer a larger 8" wide x 8" tall trim size soon.
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Q. Can I use pictures from a professional photographer?

Answer: Professional photographs are copyrighted.  We would need consent from the photographer to be able to use these in your book.
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Q. Do I have to use your pre-designed templates?

Answer: No, we offer the Customer Interactive version to build your book in real time!
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Q. Where do I store my images while building my board book?

Answer: All images should be saved on your desktop into a folder before starting. When you are working in the template and loading images into the folder, they only are saved when working during that specific time, unless they are uploaded directly into that template and saved.

The images do not stay saved in the upload folder on the template, they are only saved during that time of session. Once that session is saved out of or quit the images are not there anymore.
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Q. What is your privacy policy?

Answer: Pint Size Productions respects the privacy of all our customers.  We will never share or sell your information with anyone.  Personal information is only required for billing and shipping purposes.  All credit card payments are processed through PayPal’s secure connection.
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Q. Can I use a Foreign Language with my Board Book?

Answer: The answer is Yes! Please click on the following link to our blog to see an explanation on how to utilize a foreign language font in your custom board book or if you need help adding a special character to your board book.
Foreign Language Blog Link
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Q. Using Facebook photos with your Custom Interactive Books

Answer: Here is a blog post with some tips on using your Facebook photos in your Custom Interactive board book.
Facebook Image Tip
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Q. Can I remove the mobile phone image on the Selfie Book?

Answer: You can remove the mobile phone image on the front cover by replacing the default image photo on the front cover with the image you would like to use. Please go under the arrange tool (click the square of the arrow tool that is vertical) on the left hand side of the template, and bring the image forward so that it goes over the default phone cover image.
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Q. How do I make sure no white space is showing on the pages of my board book?

Answer: Please make sure your images are extended outside of the border lins a tiny bit. This way no white space will show and any extra will be trimmed off in final production.
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Q. The template is showing low images, however, I know my images are high quality. How do I fix this?

Answer: As long as the template is allowing you to upload the image into the template, the image will print just fine. If the image is too low it will not upload into the template at all. If we do have any issues with images, we will contact you before proceeding to production.
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Q. How to edit a saved book.

Answer: You can edit a saved book by logging into the system with your username and password. You can then click on the SAVED section and click continue design to edit your order.You can take as much time as you'd like while creating your custom board book however you have 60 days between each editing session before it could be deleted form our system.
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Q. How to request a change to an order that was placed.

Answer: Please e-mail customerservice2@pintisizeproductions.com with the details and our team will take care of coordinating the details with you.
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Q. How to cancel an order.

Answer: Please e-mail customerservice2@pintisizeproductions.com with the details and our team will take care of coordinating the details with you.
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Q. Save for Later / Lost Book:

Answer: Please make sure  to create a username and password prior to saving for later. If you do not create a username and password BEFORE starting your book, your work cannot be saved.

If you are working and choose to stop and come back, please make sure to click the approve/save button on the template. This will then save your work, direct you out of the template and then place your template into our saved for later section.You are then safe to log out of the system.

If you are saving all of your work as you are going along your work will end up in our Save For Later section. This area saves your work for 60 days and keep's it safe there for you to come back to within 60 days. Your work will only be saved for 60 days in this area between sessions if you are saving your work as you go. If you exit the site and do not save your work before doing so, you work will NOT be saved. If you do not update your design within 60 days the work will be deleted form out system. Please also make sure to always have a username and password before starting to work on a project, as that is the only way to be able to have your work saved.
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Q. How to move your Board Book from the Shopping Cart to the Save for Later Section (This is helpful if you need to edit your book or view your pages before checkout)

Answer: If your board book is in the shopping cart and you need to review your pages or make edits, you can move your board book to the Save for Later section and come back again. This is done by clicking on the pencil tool icon. When this icon is clicked, the system will move your item from the shopping cart to saved for later section, and take you to the Saved for Later page.









Once at the Saved for Later page, click the edit options/quantity button. You will be directed to a new link where you will see two buttons called Add to Cart and Start Creating. Click the Start Creating Button. NOTE: You are not restarting the board book, you are only going back into the template to review or make edits.

Once inside your template, review and make your appropriate changes. When you are finished reviewing and editing your board book, click the Approve/Check Out Button to add back into the cart and finish the checkout process.
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Q. How long do we keep books that are being created and saved for later?

Answer: Please note that we save books that are being created for 60 days. After 60 days with no activity the books that are not ordered will be deleted from our system.
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Q. How to add your book to your shopping cart from the saved section of our site:

Answer: To add your book to your shopping cart from the same section follow these directions:
1.) Log back into the site with your username and password

2.) On the upper right hand corner, you will see HISTORY, MY ACCOUNT, SHOPPING CART, SAVED

3.) Click on the SAVED option, once clicked this will lead you to the Saved for later Section, you will see just the front and back cover of your book. If you have more than one book you will see each of the cover's of your book's. If you do have more than one book you will need to go into each template and add each book to the shopping cart, to be able to check out.

4.) After you click SAVED underneath your front cover of your book, you need to choose Continue Design. This will lead you back into your template. Once you are back into the template, you need to then approve your book.

5.) Click on the APPROVE/CHECKOUT green button located above the cover of your bookonce clicked on this a pop up box will come up (this takes a second to load)

6.) Once the pop up box is up and your book is correct, you then need to check the check box. The check box will read I ACCEPT THE CONDITIONS.. then you will click continue

7.) Once you have done this you will be redirected to your order summary page. This is where you will see your total order/ shipping and price of order.

8.) When ready click proceed to checkout in blue. You will then be able to make payment for your order and place order.
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Q. I have lost my password, and I did receive the password reset and received a new password but I still can't login. Why?

Answer: Please type in your username an password, instead of copying and pasting. At times when text is being copied and pasted a space can be added, that can't be seen. This will cause the username and password to be wrong.
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Q. I tried creating an account with my email but am getting an error. Why?

Answer: If your have created an account before and are trying to create another one with the same e-mail you will get an error. You will then need to do the password reset, to be able to reset your password and lot back into the site.
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Q. Troubleshooting Tips:

Answer: If you are looking for some answers to some common technical questions, please visit our pint size blog. If you don't find the answer there, please email us and we will do our best to get back to you as quickly as possible. Pint Size Blog
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Q. Turning off your Pop-up Blocker is VERY Important:

Answer: Please note we need customers to turn-off any pop-up blockers on their web browsers before creating a book so that when our interface attempts to open a new window during the process you do not encounter an errors or problems during the book building process. Not sure how? Discover how to disable your popup blocker.
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Q. How to Empty Your Cache:

Answer: Is your browser not running as fast as you'd like? Try these steps to get your system running as a more optimal speed. 
Empty your cache
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Q. How much does shipping cost?

Answer: Each book is shipped via your choice of USPS, UPS, or FedEx within the continental United States. The shipping rate options will be displayed so you can compare them at checkout. Please note that we do not control the shipping costs, our website is tied to an integrated shipping module that provides up-to-date prices based on the rates that the site receives directly from each carrier.
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Q. Do you ship outside of the United States?

Answer: Yes, we do ship internationally. Please email us your address and the number of books you would like to order and we will provide the additional cost of the international shipping. Please note that the international shipping can be costly and the shipping rates do not change much with an additional book or two so if you have a family member, friend or neighbor that may be interested as well, the majority of the cost is for the initial package and the increase for additional weight is incremental. If you ordered your books together and split the freight cost it would help with the total shipping cost. Please also note that international shipping will not include any additional fees, custom duties or taxes for the destination.
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Q. How long will it take to receive my personalized POD board book?

Answer: It will take approximately 7 business days for us to print and bind your custom board book. Please add your shipping time choice to the 7 business days. Please email us if you have a specific date that you need to receive your order so we can work with you on a solution. Back to top

Q. What is your return policy?

Answer: If you are not satisfied with your product please email us so we can arrange for a replacement or refund.
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Q. I need to make sure my package arrives by a certain date. How can I do this?

Answer: Please place a note in the notes section of the system of when you need your order in your hands. Our team looks at the notes section very carefully. If we need to change your shipping method we will be more than happy to reach out to you.
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Q. PayPal and Unpaid Orders:

Answer: Please note when checking out with your credit card please make sure you do not hit the back button. Doing this will make your order come in as unpaid. Please also note you do not need a Paypal account set up in order to make a payment, any major credit card may be used at the time of purchase. As soon as your order is placed and full payment is made, you will receive a confirmation e-mail confirming your order number.The confirmation e-mail will always be sent to the e-mail that the order was placed with.
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Q. How to reorder your board book:

Answer: Would you like to order another copy of that adorable board book you made? Click here to see how easy it is!
Reorder a book

Answer: If you would like to reorder the same book from a previous order. Please place a new order at our site. You do not need to upload any new information. Just use the same book template that you used before. This will make sure you are priced correctly. Once you have picked the template that you used before, and the correct number of book's you would like to reorder, you can then place your order. Once again you do not need to upload any images or text. Please make sure to put a note in the notes section of your order that includes your old order number and that this is a reprint order. Please also put the month and  date that you first ordered your book. If you can not remember the date just give us a close number. If you do not know your old order number please check your e-mail for an old confirmation e-mail from us. That e-mail will show you the order number. If you can not find your old e-mail, please contact us and we will find it for you.
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Q. How to Redeem a Gift Certificate:

Answer: For those looking to purchase a gift certificate - we are SO SORRY. Unfortunately, PayPal no longer offers the option to buy gift certificates. However, if you have purchased or received a gift certificate for Pint Size board books, they are still active and redeemable for your purchase. Unfortunately PayPal no longer supports the use of their gift certificates directly on our interface so please note the following steps in order to redeem your code.

  1. Please create your account on Pint Size and create your board book. Once completed please save your book in your Pint Size account.

  2. Please email customerservice@pintsizeproductions.com and provide the following information:
    • The name of the person who sent you the gift certificate
    • The date you received the gift certificate
    • The amount of the gift certificate.
    • Your Pint Size username and password
    • The number of books you would like to purchase
    • The address you would like the book(s) shipped to

  3. We will e-mail you a PayPal invoice that you will be able to securely pay online using your PayPal Gift certificate. Once we receive confirmation from PayPal we will proceed with production of your book using your account information. We will email you directly with any questions or details.
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Q. Can I order large quantities to publish my own board book title?

Answer: Yes. However this will require a custom quote from us. Please email our sales team or submit a mass production pricing request form and we will get back to you as soon as possible.
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Q. What is an ISBN and where do I get one?

Answer: An ISBN uniquely identifies your book, and facilitates the sale of your book to bookstores (physical and digital) and libraries. Using ISBNs allows you to better manage your book's metadata, and ensure maximum discoverability of your book. An ISBN is only need if you are mass producing and reselling your book. Please review the details at ISBN.org
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Still have a question?

If you did not see your question answered here please feel free to contact us.